Q. d3dx9_43.dll is missing

On loading Azimuth, if you get this message it indicates that DirectX is missing from your computer. DirectX should be downloaded and installed during the installation process. If for some reason the DirectX installer was stopped or not correctly installed you will get the following error message.

"The program can't start because d3dx9_43.dll is missing from your computer. Try reinstalling the program to fix this problem."

DirectX is needed when running Azimuth for a number of reasons and because of this is downloaded on install. If you get this message you can download the latest DirectX from the following link

Q: How many cameras can my Azimuth Server support?

Camera numbers are not limited by the Azimuth Software, just by the hardware it's being hosted on. You will also have to take into account the types of cameras you will be connecting to your Azimuth Server as HD cameras will be more resource intensive on the system.

For examples of the typical performance we would expect from our own IAF servers and their specifications click on the read more link.


Q: Which cameras are supported with Azimuth Server?

We have a full list of the cameras which are currently compatible with Azimuth here. Feel free to contact us if you need a specific camera integrating, we should be able to add it to the server depending on the manufacturers willingness to share it's SDK's (Software development kits) or API (Application Programming interface). Whilst we will do our best to add cameras as quickly as possible, please consider that it can be a lengthy process that our programmers will do for free. All integrations are also subject to SDKs and APIs being free of charge from the manufacturer.

Why Do Cameras need to be "integrated"?

Many IP cameras differ in many ways. Although they may all transmit via an IP address many send their video streams in different formats, with different levels of authentication and with different commands for their PTZ (and other) functionalities. As such, each camera must be integrated so that it can be operated correctly to its full potential by the Software. To give you an example of this, many Panasonic PTZ (Pan, Tilt and Zoom) cameras have 10 to 15 image presets, whereas other PTZ cameras do not have this option available. As such, Panasonic cameras, when added correctly, unlock these available options.

Q: What happens once I've purchased my Azimuth support?

Existing user?

If you have logged in as an existing user and purchased Azimuth Support, a confirmation email will be sent to the email linked to this account. Once you have subscribed you should also be redirected to a page containing a summary of what you have just purchased, including the start and end dates of this subscription. 

Azimuth Support should now be added to your account. Log-in to your account to view the Support menu at the top of the page. 

New user?

Purchasing Azimuth Support as a new user is similar to when doing it as an existing users. Only difference being is that you will also receive an account activation email as well as the confimation email. Your account is created although must be activated before you can use it. Click on the link within this email and then Log-in to your account to view the Support menu at the top of the page.

Q: Do I need Azimuth support to host my own Azimuth server?

No you do not. However we would highly recommend you do get the Azimuth support. Without support you would be expected to set-up and deal with any problems you might have when setting up the Azimuth server yourself. We have a detailed manual and tutorial videos to help you along the way, but support is useful for those tricky set-ups.

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